December 3, 2019
Customer Service Trends to Take into 2020
What does the future of customer service look like? Modern customers exist in the digital…
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November 5, 2019
The challenges of User Engagement in Software (and what to do about it)
Because features alone don’t sell, let’s talk about user engagement. I’ve been working as a…
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September 6, 2019
A designer’s point of view on product tours
Mariana Gomes, Designer at Significa shares her view on product tours and some useful UX…
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August 28, 2019
Common Mistakes to Avoid in User Onboarding
If you thought user onboarding starts in the product, you were wrong. Convincing users to…
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June 3, 2019
Employee Training Strategy that Supports Work-Life Balance
Do you have remote employees? Time to update your employee training strategy. Remote work used…
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February 28, 2019
3 Reasons Why Users Don’t Read Product Documentation
Article updated on May 13, 2020. Users prefer learning from their mistakes than reading product…
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January 29, 2019
An extensive guide to increase website conversion
Your website is pretty. So what? Most of our time is spent online. We are connected…
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December 14, 2018
Meet the biggest Customer Service Trends for 2019
Get ready for some changes. Video, AI and instant messaging are the biggest customer service…
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November 7, 2018
How to Become a Customer-Centric Business
Your customers have access to a microphone called Social Media. Don't make them say bad…
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August 23, 2018
What is an Interactive User Guide and what it can do for my business?
Article updated on May 12, 2020. An interactive user guide might not solve all your…
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