Customer ExperienceCustomer ServiceEngagementMobileUser experienceUser Onboarding The best mobile engagement practices – a specialists perspective Mobile engagement is a must when around 80% of the world population have a smartphone…HelppierApril 20, 2021
User experienceUser Onboarding How to Design Great Product Onboarding Experiences using Product Tours An effective product onboarding process means providing the right content, at the right time and place.…Priscila CorreiaApril 5, 2021
BusinessCompany NewsUser Onboarding Meet the new and improved Helppier experience Introducing library of ready-to-use in-app messaging templates for SaaS owners and product professionals. In…Priscila CorreiaMarch 10, 2021
User Onboarding How to stop losing first-time users The first visit is where you get more attention from users. Make it count. First-time users…Priscila CorreiaFebruary 15, 2018
BusinessCustomer SupportDevelopment Tips to help you build better user documentation for your software Let’s be honest here, it’s 2018. There’s no use in developing a great software or…Priscila CorreiaFebruary 7, 2018
BusinessEmployee ProductivityUser Onboarding This is what you should be doing for an effective Employee Training Did you know the human attention span is only about eight seconds? You should rethink…Priscila CorreiaJanuary 31, 2018
Customer ServiceCustomer Support Here are 5 Customer Service Trends That Will Rule the World in 2018 If you’re still stuck on the same old “call support” mindset, maybe it’s time to…Priscila CorreiaJanuary 30, 2018
Customer Support Customer loyalty: the challenges of the internet of things The need for a quick response to achieve a "one-click” moment which the Internet is used to, is…HelppierJune 29, 2017
User experienceUser Onboarding Onboarding Tools and a Washing Machine There is an infinite number of reasons why you should use onboarding tools to improve…HelppierMay 4, 2017
Customer ExperienceCustomer Service 4 Best Practices You Should Be Using For Customer Service Why is customer service important? Even though nowadays customers are far more independent and likely…HelppierMarch 6, 2017
Customer ExperienceUser Onboarding Why you should be worried about User Onboarding Let me explain the importance of User Onboarding on the basis of this following scenario…Ivonne KraengelNovember 1, 2016
Customer ServiceCustomer Support Walkthroughs vs FAQs: Who wins? There is a very difficult and endless battle between these two fellows — Walkthroughs and…Priscila CorreiaOctober 25, 2016
User experience Why Emotional Design Should Be Something To Consider Should your product feature an emotional design? We live in the era of engineering, science,…Priscila CorreiaOctober 18, 2016