April 20, 2021
The best mobile engagement practices – a specialists perspective
Mobile engagement is a must when around 80% of the world population have a smartphone…
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December 2, 2020
Net Promoter Score: How to pimp your NPS Survey like a boss
⚠️Warning: This article can be sensitive for designers or creative professionals. Remember Pimp My Ride?…
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September 2, 2020
How to create an NPS survey for your website
A few years ago, long customer surveys used to be the main source of information.…
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April 2, 2020
4 Steps to Effectively Answer Customer Tickets in times of Remote Work
Companies are having a hard time moving to remote work, as customers can’t keep up…
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March 26, 2020
How to Reduce Customer Tickets When Your Team is Remote
Remote work is not only a good practice anymore. It became mandatory. In a question…
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March 5, 2020
Who said FAQs need to be boring?
Here are some ways you can transform your FAQ page into actually appealing and helpful…
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February 4, 2020
Why Should I Use Tutorial Videos For Customer Support?
We’ve all had to learn how to do something for the first time. It can be…
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December 3, 2019
Customer Service Trends to Take into 2020
What does the future of customer service look like? Modern customers exist in the digital…
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December 14, 2018
Meet the biggest Customer Service Trends for 2019
Get ready for some changes. Video, AI and instant messaging are the biggest customer service…
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November 7, 2018
How to Become a Customer-Centric Business
Your customers have access to a microphone called Social Media. Don't make them say bad…
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