April 2, 2020
4 Steps to Effectively Answer Customer Tickets in times of Remote Work
Companies are having a hard time moving to remote work, as customers can’t keep up…
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March 26, 2020
How to Reduce Customer Tickets When Your Team is Remote
Remote work is not only a good practice anymore. It became mandatory. In a question…
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March 5, 2020
Who said FAQs need to be boring?
Here are some ways you can transform your FAQ page into actually appealing and helpful…
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February 4, 2020
Why Should I Use Tutorial Videos For Customer Support?
We’ve all had to learn how to do something for the first time. It can be…
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February 28, 2019
3 Reasons Why Users Don’t Read Product Documentation
Article updated on May 13, 2020. Users prefer learning from their mistakes than reading product…
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March 5, 2018
The 4 types of User Documentation creators
We identified a few interesting profiles of user documentation creators on Helppier’s platform. Are you…
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February 7, 2018
Tips to help you build better user documentation for your software
Let’s be honest here, it’s 2018. There’s no use in developing a great software or…
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January 30, 2018
Here are 5 Customer Service Trends That Will Rule the World in 2018
If you’re still stuck on the same old “call support” mindset, maybe it’s time to…
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June 29, 2017
Customer loyalty: the challenges of the internet of things
The need for a quick response to achieve a "one-click” moment which the Internet is used to, is…
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October 25, 2016
Walkthroughs vs FAQs: Who wins?
There is a very difficult and endless battle between these two fellows — Walkthroughs and…
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