February 4, 2020
Why Should I Use Tutorial Videos For Customer Support?
We’ve all had to learn how to do something for the first time. It can be…
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November 5, 2019
The challenges of User Engagement in Software (and what to do about it)
Because features alone don’t sell, let’s talk about user engagement. I’ve been working as a…
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July 8, 2019
4 Effective Ways to Simplify Product Adoption
Are you constantly releasing new features? It's time to simplify Product Adoption. Launching new features…
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April 11, 2019
A CEO’s Customer Experience Guide
Guest article by Maddie Davis Modern technology has given consumers a heightened advantage when it…
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November 7, 2018
How to Become a Customer-Centric Business
Your customers have access to a microphone called Social Media. Don't make them say bad…
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August 23, 2018
What is an Interactive User Guide and what it can do for my business?
Article updated on May 12, 2020. An interactive user guide might not solve all your…
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July 27, 2018
Here’s How To Achieve a Great Customer Experience Strategy
Today is the day you start caring about your Customer Experience Strategy. Customers can be…
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May 8, 2018
Good customer service is tough but it can do great things
In 2019, the best marketer is a happy and loyal customer. Customers have more power…
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May 4, 2017
Onboarding Tools and a Washing Machine
There is an infinite number of reasons why you should use onboarding tools to improve…
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March 6, 2017
4 Best Practices You Should Be Using For Customer Service
Why is customer service important? Even though nowadays customers are far more independent and likely…
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