April 2, 2020
4 Steps to Effectively Answer Customer Tickets in times of Remote Work
Companies are having a hard time moving to remote work, as customers can’t keep up…
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March 26, 2020
How to Reduce Customer Tickets When Your Team is Remote
Remote work is not only a good practice anymore. It became mandatory. In a question…
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March 5, 2020
Who said FAQs need to be boring?
Here are some ways you can transform your FAQ page into actually appealing and helpful…
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February 4, 2020
Why Should I Use Tutorial Videos For Customer Support?
We’ve all had to learn how to do something for the first time. It can be…
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December 14, 2018
Meet the biggest Customer Service Trends for 2019
Get ready for some changes. Video, AI and instant messaging are the biggest customer service…
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June 29, 2017
Customer loyalty: the challenges of the internet of things
The need for a quick response to achieve a "one-click” moment which the Internet is used to, is…
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